AquaPay Bingo

Who is AquaPay?

Founded in 1998, AquaPay Limited is a business-to-business company that works with several online bingo sites. AquaPay does not directly offer bingo games or any other gaming for that matter. Nor do they directly retain funds when you deposit. Instead, they are a service provider who provides a gateway for credit card payments. They help their partner bingo operators in transacting deposits and cashouts to and from their customer or player base. They are a “third party” in the billing scheme, which means that they are merely the middle party or intermediary between you and your chosen bingo website.

In addition to providing third party billing, AquaPay provides call centre support staff, which is ideal for bingo operators who choose not to use “network support”. This service is also ideal for bingo operators who are not part of a large network. The AquaPay customer support team can work in multiple languages through telephone support, email support, and live-chat avenues. They also provide hosting for gaming software. Thus, a bingo operator can call on AquaPay to host their software network, handle their customer support, and process their deposit and withdrawal requests.

Is AquaPay a Reputable Company?

AquaPay is an extremely reputable and trustworthy company. They take measures to ensure that private financial information remains safe and secure. They are able to accept payments and process withdrawals across numerous platforms (credit card, debit card, bank transfer, and e-wallet). They also have numerous advanced fraud protection measures in place to ensure that every transaction is on the “up and up”. Aqua Pay takes all measures that are humanly possible to make sure that they add value to the security equation.

Whilst we hold AquaPay and their reputation as a third-party billing company in high regard, it is imperative that you do your homework in terms of which bingo sites you play at. AquaPay is a reputable company but their reputation does not necessarily transfer to the bingo website using them for processing payments. Thus, it is extremely important that you only play at safe and licenced bingo websites. We have extensive information available on our website that detail which sites are safe to play at and which you should avoid. We additionally published an article that instructs you how to identify unsafe and unethical bingo sites so that you can spot the scam BEFORE it has financial implications.

What to Do If you DID NOT Authorize AquaPay to Charge your Card

In the event you discover an unauthorized or erroneous charge that appears to have originated from AquaPay, take the following actions:

1. Review our list of bingo sites that use AquaPay to see if you have signed up and played at any of these gaming sites.

2. If you have, this is the likely reason for your charge. You can contact the support team for the appropriate bingo website. The actual bingo operator’s support team can tell you the exact nature of the charge.

3. If you have not played at any of these gaming sites or if you honestly did not authorize this charge, you can contact AquaPay using the following details.

Aqua Gaming Limited
York House
Victoria Street
Alderney
GY9 3TA
United Kingdom

Telephone: +44 20-7284-6080
Fax: +44 20-7284-6071
email ap@aquagaming.com

When you contact them, they will be able to tell you the exact nature of the charge. It is important to remember that they are merely a third party payment processor. Thus, they do not push a charge through without “someone” instructing them to do so. This means that you should not become cross with them, as they are a service company and should be able to point you in the right direction.

After they have done so, revert to step two and contact the gaming site that they have pointed you to. If you did not authorize the charge, discuss this matter in detail with the gaming operator. In the event that the charge goes unresolved, you should file a complaint with the appropriate licencing agency. On reputable and licenced bingo sites, you can find out who licences them on their website. This information is generally contained on the very bottom of the site. Most reputable gaming sites provide their licence number and a link to the governing agency so that you can file a proper dispute.

If you need assistance or advice on filing a complaint or tracking down the exact origin of your charge, feel free to contact us by email. We offer a player advocacy service and we can either point you in the right direction or in some instances, we can advocate on your behalf. If we find that an operator acted in an unethical manner, we may move them to our blacklist so that others will not fall victim to a similar scam.